Frequently Asked Questions
When will I get my purchased items?
Allow 5-7 business days for your order to ship? However, if you choose Priority mail option, UPS, FedEx, or DHL delivery, you can get it within 1-2 business days.
What if I entered the wrong shipping address?
Please contact us immediately at sales@platinumathleticcollections.com once you realize have entered the wrong address. If your package has already shipped out, unfortunately we are unable to assist further, and you will be directed to the shipping company handling your package. So be sure the delivery address is correct before purchase.
Will I receive a tracking for my package?
Yes, all Platinum Athletic products are shipped out with a tracking number
What payment method do you accept?
We accept major credit cards including VISA and Master card, American express, JCB and Discover.
Do you charge Sales Tax?
Yes, we do, based on the state of residence in United States you receive the package?
Do you ship outside U.S?
No, currently we are unable to accept orders outside the U.S
What is your return policy?
Please see return policy section for more details
Do you have any shipping cost?
Yes, we do, see Club membership section for more details?
If you have further questions or need further help, there are three ways to contact us; Use the chat box in the home page or fill out the inquiry form on the contact page or simply send us a message at sales@platinumathleticcollections.com
